Customer Experience Manager

Details of the offer

Customer Experience Manger 
• Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.• Develop the customer experience blueprint for the business and per brand aligned to CI• Develop and implement budgets, systems and process to drive service• Develop and implement controls, monitoring and support mechanisms in the business• Monthly reporting to the executive team• Effective Supplier Management with proper SLAs in place• Succession planning and Management
Minimum Qualification
• Tertiary Qualification would be beneficial• Relevant certifications as needed in a dealership environment• Previous experience in the automotive industry• Good knowledge of cars• Ability to effectively manage 6 car deliveries per dayExperience Must have at least 3 years of senior management experience operating service at  a business levelSkills Synopsis • Ability to develop and implement strategies, systems and processes.• Excellent people management and engagement capacity • Budget and operational management• Reporting and analytics • Superior customer engagement • Able to work under Pressure• Deadline driven - ability to meet targets• Problem solver• Attention to detail• Proven track record of driving results• Customer Centric Approach• Data driven decision makingDigital Literacy • MS Offices: Word, Excel, PowerPoint


Nominal Salary: To be agreed

Job Function:

Requirements

Festive Season Contract - Old Khaki - Johannesburg Eastrand

Duties and Responsibilities: Exceed customer expectations by practicing customer selling techniques. Adhere to stock loss controls in store. Ensure individua...


Cape Union Mart International Ltd - Gauteng

Published 6 days ago

Qa Agent

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures tha...


Callforce Direct - Gauteng

Published 6 days ago

Barista/Cashier

Welcoming clients. Cleaning Ensure that beverages and food are served timeously. Responsible for the opening and closing of the shop and safeguarding of keys...


Native Food Brands - Gauteng

Published 6 days ago

Call Centre Agent - Sales - Remote Position

USA Global Marketing is looking for vibrant, energetic individuals with exceptional Call Centre sales skills or basic Call centre experience to join our sale...


Usa Global Marketing - Gauteng

Published 6 days ago

Built at: 2024-11-22T07:32:09.403Z