Customer Experience Manager

Key requirementTertiary qualification will be beneficialMust have at least 3 years of senior management experience operating service at a business levelRelevant certifications as need in a dealership environmentPrevious experience in the automotive industryGood knowledge of carsAbility to effectively manage 6 car deliveries per dayAbility to develop and implement strategies, systems and processesBudget and operational managementMS Office: Word, Excel, PowerpointIndustry related CRM packagesKey responsibilityWork closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectivesDevelop the customer experience blueprint for the business and per brand aligned to CIDevelop and implement budgets, systems and process to drive serviceEffective supplier management with proper SLAs in placeSuccession planning and management