Customer Experience Manager

Key requirement Tertiary qualification will be beneficial Must have at least 3 years of senior management experience operating service at a business level Relevant certifications as need in a dealership environment Previous experience in the automotive industry Good knowledge of cars Ability to effectively manage 6 car deliveries per day Ability to develop and implement strategies, systems and processes Budget and operational management MS Office: Word, Excel, Powerpoint Industry related CRM packages Key responsibility Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives Develop the customer experience blueprint for the business and per brand aligned to CI Develop and implement budgets, systems and process to drive service Effective supplier management with proper SLAs in place Succession planning and management