Customer Experience Manager

Customer Experience ManagerLocation: Cape Town
Salary: R38,000 – R45,000 per month
Employment Type: Full-Time
About the RoleOur client is seeking an experienced and proactive Customer Experience Manager to lead their customer service team.
This role requires a strong background in quality assurance and training, alongside the ability to manage teams effectively.
As a Customer Experience Manager, you will focus on delivering exceptional service, improving customer satisfaction, and driving loyalty.
Why Join Them?R38,000 – R45,000 per month.Manage and develop a high-performing team.Work during US hours, supporting global operations.Key ResponsibilitiesDevelop and implement strategies to optimise customer satisfaction.Identify and improve key touchpoints in the customer journey.Train and lead a team of customer service representatives.Analyse customer feedback and use insights to enhance the customer experience.Monitor and report on customer satisfaction metrics.Handle and resolve customer complaints efficiently.Collaborate across departments to ensure service consistency.Launch customer retention campaigns and loyalty programs.RequirementsProven experience as a Customer Experience Manager or similar role.Background in quality assurance and training.Team management experience is essential.Proficiency in CRM tools and customer service software.Strong analytical skills to interpret customer behaviour and feedback.Exceptional leadership, problem-solving, and communication skills.A degree in Business Administration or a relevant field is preferred.
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