Customer Experience Executive

Our client in the Automotive Industry, Northcliff, is looking for a Customer Experience Executive.
Minimum Qualification:
Grade 12 is essentialCustomer facing certification or diplomaLeadership skillsExperience:
At least 2-years of experience in a customer interfacing roleCritical on the Job Skills Synopsis:
Superior customer engagementAble to work under PressureTransparent and honestExcellent administrative abilitiesProcess drivenAbility to prioritize workload and meet deadlinesAbility to follow through on instructionsBe a team playerDigital Literacy:
MS Word: Word, Excel, PowerPointPrior Industry related platform experience will be advantageousRole Description:
Provision of an excellent support service which will ensure a functional and seamless on floor customer experience in which the showroom floor is effectively supervised and supported.To ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected. Ensuring effective onsite customer service as well as after care service.Key Areas of Responsibility:
Delivery LogisticsCustomer HandoverAftersalesFacilities and Showroom CoordinationEvaluationsEvaluations:
Accurate Evaluations of cars Ensure proper vehicle inspections administered to identify if cars are worth keepingAutobid used to provide pricingSalary: R Job Reference #: 1146156