Customer Experience Consultant

We are looking for a dynamic and customer-focused individual to join our team as a Customer Experience Manager.
In this role, you will be responsible for ensuring that customers receive an exceptional experience throughout their journey with the company.Responsibilities:Oversee and enhance the overall customer experience by implementing strategies and best practices.Develop and maintain customer service policies and procedures.Train and support customer-facing teams to ensure a high level of service is provided consistently.Analyze customer feedback and implement improvements based on data and insights.Coordinate with other departments to ensure seamless communication and service delivery.Handle escalated customer issues and ensure timely resolution.Report on customer satisfaction metrics and provide actionable insights for improvement.Stay up-to-date with industry trends to continuously enhance customer experiences.Requirements:Minimum of 3 years of experience in customer service or customer experience roles.Proven track record in managing customer service teams and improving customer satisfaction.Strong problem-solving and communication skills.Ability to work under pressure and handle difficult customer situations.Relevant qualifications in Business, Marketing, or Customer Service Management.Passionate about delivering exceptional customer experiences.Benefits:Competitive salary with performance bonuses.Company benefits.Opportunities for growth within the company.Submit your CV to: [Insert email here]