Are you a customer-focused individual with a passion for delivering exceptional service and achieving results? Do you thrive in a fast-paced environment and enjoy resolving complex issues? If so, we'd love to hear from you!
A.P Maersk South Africa is seeking a Customer Experience Consultant to join our team in Durban. As a Customer Experience Consultant, you will be responsible for managing the customer experience, ensuring timely and effective solutions, and delivering high-quality service levels.Key responsibilities:Manage customer issues and collaborate with stakeholders to resolve them efficiently. Handle escalated situations and complaints across multiple communication channels. Work with our global Customer Experience team to ensure seamless shipment lifecycle execution and high-quality service. Proactively track shipments and notify customers of relevant deviations, offering solutions or alternatives. Continuously seek opportunities to improve our service and customer experience. Act as a primary contact for customers, building strong relationships and understanding their business needs. Utilize relationship-building skills to promote added value services and grow customer business. Identify opportunities to increase revenue through upselling and cross-selling WHO WE ARE LOOKING FOR:2-3 years of customer service experience in the logistics and supply chain industry (or equivalent). Proficient in Microsoft Office Package. Fluency in English. Diploma or degree in a relevant field. Strong customer service background with a proven track record of success. Ability to analyze problems, identify solutions, and implement effective fixes. Quick learner with a willingness to adapt to new situations and systems. Results-driven with a focus on achieving high performance KPIs. Strong commercial awareness and excellent communication skills. Ability to build rapport and diffuse high-tension situations with empathy and tact. Flexible and open to new ways of working, with a commitment to personal development. **WHAT WE VALUE:*** Customer-centric mindset* Strong problem-solving skills* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment* Flexibility and adaptability* Commitment to personal growth and development* Empathy and understanding of customer needs.Note: Please make sure to apply before the 27th of June. #LI-DS1 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
Customer Experience Agent
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