A.P Maersk SA is seeking a highly motivated and customer-centric professional to join our team as a Customer Experience Consultant for Chemicals and Mining in Durban. As part of our dynamic and international organization, you will have the opportunity to continuously apply and develop your skills while working with a diverse team of professionals.Responsibilities:Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.Coordinate ocean shipments and logistics while processing all needed work.Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.Energetic, well-organized, self-initiated, and good coordination skills are a must.Requirements:+2 years of experience in Customer Service and logistics.Customer-centric mindset.Good knowledge of MS Excel and experience working with multiple systems.Fluency in English is a must.Problem-solving and critical thinking skills.Teamwork and team mindset.Excellent interpersonal and communication skills.We Offer:An exciting role in a dynamic and international organization with opportunities for continuous learning and development.A competitive compensation and benefits package.Ongoing personal and professional development initiatives.A culture of fairness, mutual respect, responsibility, and care for our business and customers.If you are a motivated and customer-centric professional looking to join a dynamic team and further develop your skills, we encourage you to apply for this exciting opportunity.
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