CLC is currently recruiting for a Customer Experience Centre Team Leader.
The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.
Grade 12 certificate or equivalent Level 4 qualification issued by SAQAClear Criminal RecordComputer Literacy – MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum of 5 years' experience in call centre/customer care environmentMinimum of 2 years working experience in an insurance or related industryMinimum of 2 years' experience in a Leadership role Skills and Attributes: Lead by example in terms of following processesBilingual (English and Afrikaans)Verbal reasoningPunctual & well groomedAbility to work under pressureAbility to effectively deal with conflictExcellent oral, written and interpersonal communication skillsExceptional listening and analytical skillsExcellent level of knowledge/expertise related to productsStrong knowledge of customer care processes and techniquesStrong understanding of CEC operationsGood problem-solving abilityDemonstrate ability to work well in a team as well as independentlyDedicated to providing exceptional customer serviceExceptional writing, spelling and grammar skillsStrong confidentiality and morals Minimum Requirements:
Grade 12 certificate or equivalent Level 4 qualification issued by SAQAClear Criminal RecordComputer Literacy – MS Office: Word, Excel, Outlook, PowerPoint & other short-term softwareMinimum of 5 years' experience in call centre/customer care environmentMinimum of 2 years working experience in an insurance or related industryMinimum of 2 years' experience in a Leadership role Skills and Attributes: Lead by example in terms of following processesBilingual (English and Afrikaans)Verbal reasoningPunctual & well groomedPatientAbility to work under pressureAbility to effectively deal with conflictExcellent oral, written and interpersonal communication skillsExceptional listening and analytical skillsExcellent level of knowledge/expertise related to productsStrong knowledge of customer care processes and techniquesStrong understanding of CEC operationsGood problem-solving abilityDemonstrate ability to work well in a team as well as independentlyDedicated to providing exceptional customer serviceExceptional writing, spelling and grammar skillsStrong confidentiality and morals NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.#J-18808-Ljbffr
