Customer Experience Centre Team Leader

CLC is currently recruiting for a  Customer Experience Centre Team Leader. The main purpose for the Customer Experience Centre Team Leader (CECTL) is to operate as a CXA, but also takes on additional responsibility in terms of ensuring the CEC Manager (CECM) can deliver into his/her responsibilities and contribute to the effective and smooth operating of the CEC.  Minimum Requirements: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Clear Criminal Record Computer Literacy – MS Office: Word, Excel, Outlook, PowerPoint & other short-term software Minimum of 5 years' experience in call centre/customer care environment Minimum of 2 years working experience in an insurance or related industry Minimum of 2 years' experience in a Leadership role Skills and Attributes: Lead by example in terms of following processes Bilingual (English and Afrikaans) Verbal reasoning Punctual & well groomed Patient Ability to work under pressure Ability to effectively deal with conflict Excellent oral, written and interpersonal communication skills Exceptional listening and analytical skills Excellent level of knowledge/expertise related to products Strong knowledge of customer care processes and techniques Strong understanding of CEC operations Good problem-solving ability Demonstrate ability to work well in a team as well as independently Dedicated to providing exceptional customer service Exceptional writing, spelling and grammar skills Strong confidentiality and morals NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.