Customer Experience Assistant Manager

Customer Experience Assistant ManagerLocation: Cape TownSalary: R18,000 – R22,500 per monthEmployment Type: Full-Time About the RoleOur client is seeking a proactive and detail-oriented Customer Experience Assistant Manager to support quality assurance and training initiatives within the customer service department.
This role is integral to enhancing the customer journey and maintaining service excellence. Why Join Them?Salary: R18,000 – R22,500 per month.Collaborate with a dynamic team in a globally aligned environment.Work during US hours, supporting international operations.Key ResponsibilitiesDevelop and implement quality assurance strategies to optimise service delivery.Assist in creating and delivering training programs to enhance team performance.Monitor and evaluate customer interactions to ensure adherence to service standards.Collaborate with team managers to identify areas for improvement and implement corrective measures.Support the development of strategies to enhance customer satisfaction.RequirementsProven experience in Quality Assurance and Training within a customer service environment.Proficiency in CRM tools and MS Office.Strong analytical and problem-solving capabilities.Exceptional organisational and time-management skills.Degree or equivalent qualification in Business, Communication, or a related field is advantageous.

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