Customer Experience Advisor

Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel's and Self Service) based on customer centricity and customer experience best practiceContribute to cost efficiencies through responsible utilisation of work related resourcesPrevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)Provide great customer service to external clients entering the branch to get assistance with banking or financial needsContribute to teamwork and inclusivity within own teamIdentify and utilise opportunities to assess and improve own performanceEnsure operational excellence through the delivery of work processes according to defined quality standardsOptimise work through the application of learning experiencesBuild and maintain stakeholder relationshipsDeliver customer service through adherence to quality service standardsJob DetailsApplication Closing Date08/06/24All appointments will be made in line with FirstRand Group's Employment Equity plan.The Bank supports the recruitment and advancement of individuals with disabilities.In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.