Customer Experience Advisor

Customer Experience Advisor Apply to locations: Shop 134-135 N1 City Shopping Complex, Louwjie Rothman Street, N1 City, Cape Town, 7460 Time Type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: October 7, 2024 (4 days left to apply) Job Requisition ID: R22301 Job Description To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannels and Self Service) based on customer centricity and customer experience best practices. Contribute to cost efficiencies through responsible utilization of work-related resources. Prevent complaints by proactively identifying customers that need additional check-ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels). Provide great customer service to external clients entering the branch to get assistance with banking or financial needs. Contribute to teamwork and inclusivity within own team. Identify and utilize opportunities to assess and improve own performance. Ensure operational excellence through the delivery of work processes according to defined quality standards. Optimize work through the application of learning experiences. Build and maintain stakeholder relationships. Deliver customer service through adherence to quality service standards. Job Details Application Closing Date: 07/10/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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