At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
Customer Engagement Specialist
Task and Responsibilities:
To achieve territory sales, growth, and market share targets for assigned brands
Ensure early understanding, acceptance, and adoption of the designated brands by engaging with and influencing all relevant stakeholders
Arrange scientific meetings as well as presenting to HCPs groups
Self-development with the latest clinical data, brand strategy and tactics, competitive landscape, and standard tools
Plan, orchestrate and execute customer omnichannel engagements in defined territories tailoring information based on HCP's needs and priorities and via HCP's preferred channels to build long term trustful relationships by applying patient focused global standards (PFI)
Pro-actively monitor, collect market intelligence to keep Women's Health Customer Team informed about relevant competitor activities and provide input to the Women's Health Customer Team in formulating counter strategies
Pro-actively collect and communicate customer insights to Women's Health Customer Team. Provide input to Women's Health Customer Teams with respect to co-creating solutions for customer's needs
Continuously enrich the customer understanding by capturing qualitative information in the Veeva CRM system, taking advantage of the technology and valuable data and insights
Utilize the advantages of digital solutions to ensure holistic customer experience and satisfaction through data driven decisions
Leverages cross-functional collaboration to maximize customer experience
Contribute to designing and implementing tailored action plans for priority customers in close collaboration with other involved functions (e.g. Brand and Customer Lead, MACS, MSL etc.)
Track performance through customer and business related KPIs
Provide input and communicate customer feedback to Women's Health Team for promotional campaigns
Reports on customer engagement activity and updates qualitative customer related information daily in the Customer Relationship Management (CRM) Veeva system
Follows Local compliance code, local laws and policies
Experience, Skills, and Qualifications:
University degree or comparable education in medicine, pharmaceuticals or similar
Experience in Ethical Pharmaceutical sales
Innovative with a growth mindset
Strong Customer/Patient focus
Strong digital mindset, capabilities, and confidence towards omnichannel usage
Strong business acumen and the ability to think economically and action speedily
Creative, innovative with an enabling mindset
Ability to adapt quickly to changes in internal and external business environment
Excellent people and networking skills
High independence and intrinsic motivation
Embrace collaboration
Willing to work in cross functional teams and hold peers accountable
Act, learn quickly and continually evolve
Mission focus – Health for all and Hunger for None
Focus on outcomes
Collaborate with Accountability
Co-Create for Customers
Be our best selves and include others
Act, learn fast and evolve
Location:
South Africa : Kwazulu/Natal : Durban
Division:
Pharmaceuticals
Reference Code:
837588
Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.