Our customer in Somerset West, working in the fruit export and agriculture industry is looking for a customer-consultant to join their energetic and dynamic team to focus on the day to day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and BI requirements of the client. This position is mainly to solve software related issues between customer and developers
Customer-consultant Champion in Somerset West, Western Cape
Responsibilities for Customer-Consultant
Provide technical guidance to customers
Consulting with clients daily
Assist staff in analysing client problems and queries and identify issues
Handle customer requests, complaints, and feedback.
Provide solutions to customers
Maintain details of issues reported and resolutions provided.
Ensure that support logs are maintained.
Deliver a professional level of service and support.
Manage client engagement calls and visits
Facilitating discussions on risks and opportunities related to system workflows.
Requirements and Skills
Proficiency in technical troubleshooting and problem-solving.
Effective communication and interpersonal skills.
Ability to translate client requirements into actionable specifications.
Attention to detail and accuracy in documentation.
Customer-centric approach with a focus on delivering exceptional service.
Proactive attitude towards risk management and issue resolution.
Experience in client engagement and relationship management is desirable.
Driver’s License is needed as travelling will be required from time to time
Experience
Matric.
One-year IT qualification and/or business qualification
ERP system background and/or background the fruit industry is advantageous
Salary: Market Related
Please send your cv to admin @ zeminwe .co.za to apply for the Customer-Consultant position
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