Customer Consultant

Details of the offer

Our customer in Somerset West, working in the fruit export and agriculture industry is looking for a customer-consultant to join their energetic and dynamic team to focus on the day to day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and BI requirements of the client. This position is mainly to solve software related issues between customer and developers

Customer-consultant Champion in Somerset West, Western Cape

Responsibilities for Customer-Consultant

Provide technical guidance to customers

Consulting with clients daily

Assist staff in analysing client problems and queries and identify issues

Handle customer requests, complaints, and feedback.

Provide solutions to customers

Maintain details of issues reported and resolutions provided.

Ensure that support logs are maintained.

Deliver a professional level of service and support.

Manage client engagement calls and visits

Facilitating discussions on risks and opportunities related to system workflows.

Requirements and Skills

Proficiency in technical troubleshooting and problem-solving.

Effective communication and interpersonal skills.

Ability to translate client requirements into actionable specifications.

Attention to detail and accuracy in documentation.

Customer-centric approach with a focus on delivering exceptional service.

Proactive attitude towards risk management and issue resolution.

Experience in client engagement and relationship management is desirable.

Driver’s License is needed as travelling will be required from time to time

Experience

Matric.

One-year IT qualification and/or business qualification

ERP system background and/or background the fruit industry is advantageous

Salary: Market Related

Please send your cv to admin @ zeminwe .co.za to apply for the Customer-Consultant position

Looking for a job? We recruit and hire talent! Candidates can apply for vacancies in various sectors including the Fruit Export Industry, Agriculture Industry, Supply Chain Industry, Logistics Industry, Finance Industry, IT Industry, and more. Join us in connecting skilled professionals with exciting career opportunities.

Job Opportunities

Recruitment

Hiring

Career Development


Hierarchical level: Employee

Nominal Salary: To be agreed

Job Function:

Requirements



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