Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.We have an amazing opportunity for a Customer Compliance Manager. Do you think you have what it takes to be our newest Purple Star?The position will be responsible for leading and managing the UK Customers Compliance support team, to ensure compliance with relevant policies and procedures as defined by the business and to adapt procedures when required (system upgrades, new products/ integrations).With Hollywoodbets You WillInnovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You BringCompleted Matric with English and MathematicsValid Driver's license3+ Years of Team Leader or equivalent experience.A Bonus To HaveDegree or higher in a relevant qualification such as Audit, Risk, Finance or Management.Managerial experienceWhat You'll Do For The BrandFinancial Metrics/Operational DutiesAssist with risk assessment, audit review, monitoring & managing compliance within the department.Identify gaps or opportunities for improvement in Responsible Gambling & AML policies, procedures and processes.Develop risk mitigation strategies including applicable internal controls.Contribute to training and development of the team.Meet all regulatory requirements and recommendations.Lead teams to monitor, investigate and advise concerned parties by establishing clear accountabilities, roles and responsibilities to manage money laundering and responsible gambling risk.Oversee and implement an ongoing AML training program for relevant employees.Monitor and scrutinize all AML and responsible gambling risk reports to identify possible fraud.Ability to identify and escalate sensitive issues with discretion.Remain completely independent and adhere to the confidentiality of the role.Reviewing and ReportingPerform ongoing monitoring reviews as per documented process.Work with business units to agree on findings, ratings and remedial action required.Produce finalized reports for all monitoring reviews conducted and ensure that all monitoring reports are appropriate and include supporting evidence and/or documents.Follow up on recommended corrective actions, any outstanding monitoring issues and management actions.Perform assurance reviews for findings where account closure has been confirmed.Prepare follow-up progress reports.Ensure that all reports are saved appropriately.SkillsAnalytical mindset and possesses leadership qualities.Good communication and people management skills.Able to manage multiple engagements and deadlines.Strong drive to excel professionally and ability to guide and motivate team members.Strong written and verbal command of English.Establish, maintain and strengthen internal and external relationships.Work under limited supervision with moderate latitude for initiative and independent judgment under the direction of more experienced internal auditor.PeoplePerformance management and disciplinary of team members.Enforce ethical, honest, transparent and a fair work environment.Identification and roll out of training as and when needed for team members.1-on-1 team member meetings - Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review.Adequate recognition of team member efforts and motivation of team members.Succession planning.Sustainable morale and team building.Recruitment and related interviews.Induction of new team members.Appropriate and fair leave planning.Monitoring of sick leave.Approval of leave, bio time and salaries.Monitoring of team member productivity, punctuality and break times.Approving and monitoring of overtime.Promotion of a healthy work environment.Compliance, Risk and QualityCompliance with relevant laws and regulations relating to Compliance.Regular risk assessment.Maintenance of department process write-ups/system descriptions and quarterly updating.Intense focus on quality with regards to communication, capturing, documentation.Ensure logical saving of all work, and templates i.e. monthly and yearly.Produce high quality, neat, logical, easy-to-follow, easy-to-understand work/templates/workbooks/financial models.Promote a culture of confidentiality within the business with regards to the protection of personal information.Promote a culture of compliance with Responsible Gambling and AML regulations with regards to reporting of suspicious transactions.Ensure all personal information of employees, customers and suppliers and other stakeholders is not shared and is maintained in a secure environment.Ensure that relevant Policies, Procedures, Manuals and training manuals are maintained and updated accordingly.Growth and New Markets/ProductsAssist with company projects as allocated from time to time.Ensure that measures are put in place and steps are taken to achieve short-term, medium-term, and long-term goals.Ensure relationships are maintained with Key suppliers.What You'll Bring To The TeamAbility to pay attention to detail.Approach one's own work with dedication and high sense of responsibility.Ability to solve problems in a timely manner.Strong business acumen skills.Strong reporting skills.Customer Care and service excellence.So, are you ready to level up, learn, and perform at your best? Apply now!Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.
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