We're looking for talented customer service agents to join the CSR Holdings team.This position is for an international telecommunications client.
Ideally, we're looking for candidates with call centre experience in an industry with a recurring customer base (telecommunications, media, insurance, energy, etc.
).Please note, you'll be working night shifts in this position.
We do, however, arrange transport for all of our employees from their homes to our office (we know it's hard getting around at night!
).RequirementsSome baseline experience: Worked in customer service or a call centre environment previously, for a minimum of one year.A team player focus: You care more about the name on the front of the jersey than the name on the back.
We're looking for people who take pride in delivering their own work, but also lifting up those around them and contributing to team goals.A desire for growth: Coachable individuals who want to learn, grow, and build their careers with us.A bit of Zen: Sometimes customer service queries can be challenging.
Patience and empathy towards customers in difficult situations is a must.Some attributes we look for: Have a strong attention to detail and can follow standard processes.
Punctual and reliable.
Intermediate computer skills.BenefitsCSR Holdings is a boutique business process outsourcing organization with a reputation for consistently delivering excellence for our customers.
Unlike other BPOs, we don't treat our people like 'seats'.
We treat our people like people.We want to create 10,000 jobs in Sub-Saharan Africa.
But not just any jobs.
Meaningful jobs that provide dignified employment, pay, and development pathways.
That's why, in most instances, you'll find we pay almost double what our peers pay.If you want to build a career and help deliver for our customers, you can expect us to meet you in your ambition and bring the development, career pathways, and remuneration to get you there.
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