Customer Care Representative

Job title : Customer Care Representative
Job Location : South Africa,

Deadline : December 25, 2024

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Responsibilities Your main responsibilities will include but will not be limited to: Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints; Reviewing and correcting data of incorrectly processed transactions; Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints; Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
Qualifications We will require you to have a minimum education of completed high school or college. We will also look for: Good knowledge of MS Office and Internet Explorer; At least one year´s work experience in customer services or a call center position; An additional language; Strong customer orientation skills; Excellent communications skills (both oral and written); Attention to detail; Good teamworking approach; and Ability to work flexible schedules.

Customer Service  jobs