Customer Care Manager

Key Accountable Responsibilities Manage and direct the Customer Care team to achieve exceptionally high standards of customer care at every interaction with potential or existing clients. Ensure that SLAs are adhered to in client query resolution Ensure that the quality control of every interaction with the clients is as per the standard set. Analyse statistics and provide accurate reporting Driving a high level of telephony innovation Formal Qualifications: Grade 12 Qualification in Business Administration or any related qualifications Work-related experience: Microfinance industry (desirable) Customer Care Management experience (3 years)