Customer Care Executive

Company DescriptionAccor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.Job DescriptionRole & ResponsibilitiesProvide the best member experience to existing members by handling incoming calls on the inbound channel.Acquire nominations to support sales offices.Keep updated with ongoing changes related to product knowledge.Building ContactsProvide members first call resolutions.Earn an impressive CSAT score as designed by the Accor Plus Management.Handle escalations within the defined TAT.Main Complexity/Critical Issues in the JobAttempt on-call resolution for all member queries and concerns.Influence renewal rate for the members.QualificationsAny graduateGreat communication skills
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