Customer Care Coordinator

Job Objective: Our client is looking a Customer Care Coordinator for the Car brand who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall department. The candidate will thus, be a key member of the company's Aftersales team in ensuring that key outputs are delivered effectively and efficiently. To be successful in this role, the candidate will assist the Customer Relations Manager in all areas of customer care elements and activities. They will need to a creative skillset that enables them to brainstorm new initiatives.
Ultimately, the candidate will ensure that their area of responsibility meets and exceeds the expectations of the business objectives and contributes to the company's success in the long run.
Key Responsibilities: Undertake daily administrative tasks to ensure the functionality and coordination of the department.Be responsible for the timely delivery of different communications, including research material through tracking and feedback activity.Responsible for the various Social Media activities, responses, and feedback.Assist with call centre activities - dealing with incoming customer complaints and queries.Support with project and event executions.Provide support and assistance with any additional tasks requested by Management.MatricTertiary qualification (advantageous)Minimum of 2 years' experience related to customer care.Automotive industry experience is essential.Creative and out-the-box thinkerAttention to detail.Deadline drivenExcellent organisational skillsPeople skillsExcellent communication skills (both verbal and written)Highly professional communication etiquette.