Customer Care Assistant: Witzenberg-Customer Care

Minimum RequirementsSenior Certificate (Grade or equivalent qualification); Relevant customer care experience.
RecommendationNone.
Key Performance AreasPerform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile a monthly local office report regarding enquiries or complaints as well as walk-in statistics; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain a record system.
CompetenciesA good understanding of the following: Customer care; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills; Proven computer literacy in MS Office packages; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines; Negotiation skills.
RemunerationR per annum (Salary level 5)Note on remuneration: Service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.
NotesShortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting.
These candidates will be required to attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests.
The selection process will be guided by the EE targets of the employing department.