Are you passionate about providing exceptional customer service? Our client in Bloemfontein is looking for a dedicated Customer Care and Support Agent to join their team. In this role, you'll be the first point of contact for their valued customers, ensuring their needs are met with professionalism and care. If you're ready to make a difference and help their customers navigate their experiences with them, we'd love to hear from you Apply today and be a part of a dynamic team that values growth and innovation. Candidates who meet the minimum requirements are invited to apply: Minimum requirements: Matric certificate Fluent in Afrikaans and English Valid driver's license and own vehicle 3-5 years of customer service experience Computer literate Knowledge of medical practitioners' software is an advantage Skills required: Excellent interpersonal skills Excellent customer service Communication skills Telephone etiquette Duties and responsibilities: Provide prompt and courteous support to customers via phone, email, and in-person inquiries, addressing questions and concerns effectively Identify and resolve customer issues, ensuring a satisfactory outcome while maintaining a positive customer experience Maintain a thorough understanding of the company's products and services to assist customers accurately and confidently Accurately document customer interactions, issues, and resolutions in the system to ensure seamless communication and follow-up Gather customer feedback and insights to help improve products, services, and overall customer experience Work closely with other departments to address customer needs, escalations, and product-related inquiries Assist in training new staff members on customer service protocols and company policies Proactively follow up with customers to ensure their issues have been resolved and to enhance customer satisfaction Generate reports on customer interactions and service metrics to track performance and identify areas for improvement Stay updated on company policies, procedures, and industry trends to provide accurate and timely information to customers Remuneration: R 14 000 Basic per month IMPORTANT: Applications close 23 October 2024 If you do not receive feedback within 14 days, your application is unsuccessful Only applications submitted via the Ditto Jobs platform will be considered Only candidates who meet all our client's minimum requirements will be contacted