Are you passionate about providing exceptional customer service?
Our client in Bloemfontein is looking for a dedicated Customer Care and Support Agent to join their team.
In this role, you'll be the first point of contact for their valued customers, ensuring their needs are met with professionalism and care.If you're ready to make a difference and help their customers navigate their experiences with them, we'd love to hear from you!
Apply today and be a part of a dynamic team that values growth and innovation.Candidates who meet the minimum requirements are invited to apply:Minimum requirements:Matric certificateFluent in Afrikaans and EnglishValid driver's license and own vehicle3-5 years of customer service experienceComputer literateKnowledge of medical practitioners' software is an advantageSkills required:Excellent interpersonal skillsExcellent customer service Communication skillsTelephone etiquetteDuties and responsibilities:Provide prompt and courteous support to customers via phone, email, and in-person inquiries, addressing questions and concerns effectivelyIdentify and resolve customer issues, ensuring a satisfactory outcome while maintaining a positive customer experienceMaintain a thorough understanding of the company's products and services to assist customers accurately and confidentlyAccurately document customer interactions, issues, and resolutions in the system to ensure seamless communication and follow-upGather customer feedback and insights to help improve products, services, and overall customer experienceWork closely with other departments to address customer needs, escalations, and product-related inquiriesAssist in training new staff members on customer service protocols and company policiesProactively follow up with customers to ensure their issues have been resolved and to enhance customer satisfactionGenerate reports on customer interactions and service metrics to track performance and identify areas for improvementStay updated on company policies, procedures, and industry trends to provide accurate and timely information to customersRemuneration:R 14 000 Basic per monthIMPORTANT:Applications close 23 October 2024If you do not receive feedback within 14 days, your application is unsuccessfulOnly applications submitted via the Ditto Jobs platform will be consideredOnly candidates who meet all our client's minimum requirements will be contacted