Customer Care Agent (Venda Speaking)- Benoni

Customer Care Agent (Venda speaking) - BenoniPosted todayThis advertiser has chosen not to accept applicants from your region.Venda speaking call center customer care agents are required to provide customer care and customer service support to the organisation and its members.Key Tasks:Resolve customer care queries and complaints:Respond to customers service requestsAcknowledge customer complaintsVerify existing members portfoliosEstablish customers needsClarify informationBuild customer relationshipsLiaise between departments to resolve difficult and/or unusual situationsProvide appropriate solutions and/or alternativesRetain membersConduct general administrative duties:Prepare, generate and distribute periodic reportsProvide departmental back-up and back-log supportImplement and adhere to policies and proceduresMaintain accurate records of customer interactions, transactions, comments and complaintsMaintain high standard of product knowledgePerform other duties as assigned by managementEssential Qualifications:MatricVenda speaking (only)Essential Experience:1 year customer care call centre experienceWorking Hours: Rotational Shifts are as follows: 07:00 till 16:00, 08:00 till 17:00, 08:30 till 17:30Knowledge and Skills:Exceptional customer service skillsGood listening skillsGood interpersonal skillsExcellent communication skillsGood computer skillsExceptional problem solving skillsGood organisational skillsGood time management skillsAttributes:Able to prioritizeAble to multi-taskAdaptableEmpatheticHonest, Hardworking and Humble
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