We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brand based in Bracknell, Berkshire.About the roleTo provide customers with the best experience possible, as Customer Care Advisor you will:Manage any customer concernsAnswer customer questionsProvide information about products and servicesBe an ambassador for the brandHelp handle customer interactionsRespond to phone calls and email requestsMaintain recordsKey responsibilities:Respond to customer queries, providing a premium first impression and professional serviceManage inbound telephone inquiries as well as responding to customer emails and live chatsHandle customer complaints, provide appropriate solutions and alternatives within agreed timescalesIdentify and assess the customers' needs and follow the correct processes to achieve a resolution within the company's SLAsAbout the hours and rewardsIn the role of Customer Care Advisor, you will be required to work Monday to Friday. If you're scheduled to work a bank holiday, you will get the time back in lieu. Benefits include:A salary of circa £26,000 per annum20 days holiday plus bank holidaysCompany discountOffice engagement eventsAbout youTo be successful for the role of Customer Care Advisor, you will have the following skills and attributes:Proven experience of dealing with complex customer queriesAbility to demonstrate how well you work under pressure and adapt to changing requirementsExcellent communication skills both written and verbalStrong Microsoft Office skills with demonstrable ability to use Word, Outlook, and ExcelConfidence making telephone calls and a great telephone mannerAbility to put customers at ease and build rapport and credibility with themExceptional customer relationship management skillsExcellent time management skillsDemonstrable organisational skillsHow to ApplyPlease note that eRecruitSmart is advertising the role of Customer Care Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you.
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