Customer Care Administrator

Job Overview: To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated center. Qualifications and Experience: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Clear Criminal and ITC Records Computer Literacy MS Office: Word, Excel, Outlook, and PowerPoint Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support) Skills and Attributes: Bilingual (Fluent English and Afrikaans) Verbal reasoning Punctual & well groomed Patient Ability to work under pressure Strong conflict resolution skills Excellent oral, written, and interpersonal communication skills Exceptional listening and analytical skills Strong attention to detail Strong knowledge of customer care processes and techniques NB: Please note that only shortlisted candidates will be contacted. Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.