Customer Care Administrator

Job Overview:To assist the Customer Experience Centre (CEC) with the vital role of performing customer service-related duties including the effective handling of inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant, involved parties, and ensuring that requests for assistance are attended to assist and contribute to the effective operation of a customer service orientated center.Qualifications and Experience:Grade 12 certificate or equivalent Level 4 qualification issued by SAQAClear Criminal and ITC RecordsComputer Literacy MS Office: Word, Excel, Outlook, and PowerPointMinimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)Skills and Attributes:Bilingual (Fluent English and Afrikaans)Verbal reasoningPunctual & well groomedPatientAbility to work under pressureStrong conflict resolution skillsExcellent oral, written, and interpersonal communication skillsExceptional listening and analytical skillsStrong attention to detailStrong knowledge of customer care processes and techniquesNB: Please note that only shortlisted candidates will be contacted.
Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.