Customer Care Administrator

Company Overview: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry.
CLC is a dynamic and forward-thinking company committed to delivering excellence.
As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.
CLC is currently hiring a Customer Care Administrator.
Job Overview:  The Customer Care Administrator is mainly responsible for investigating and resolving customer and service provider complaints and disputes, providing a superior customer experience and a fair outcome.
Qualifications and Experience: Grade 12 certificate or equivalent Level 4 qualification issued by SAQA Clear Criminal and ITC Records Computer Literacy – MS Office:  Word, Excel, Outlook, and PowerPoint Minimum 3 years of experience in Complaint Handling Skills and Attributes:  Bilingual (Fluent English and Afrikaans) Verbal reasoning Punctual & well groomed Patient Ability to work under pressure.
Strong conflict resolution skills Excellent oral, written, and interpersonal communication skills Exceptional listening and analytical skills Strong attention to detail Strong knowledge of customer care processes and techniques NB: Please note that only shortlisted candidates will be contacted.
Should you not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.