Job detailsHere's how the job details align with your profile.PayFrom R6000 a monthJob typeTemporaryLocationCape Town, Western CapeFull job descriptionABOUT USUbuntu Care is a health care savings provider committed to offering peace of mind and financial security to our clients during life's most challenging times. We pride ourselves on delivering exceptional service and compassionate care to our clients. We are looking for a dedicated and empathetic Customer Care Administration Clerk to join our valued team and provide support to our clients.JOB DESCRIPTIONAs the Customer Care Agent / Administration Clerk, you will be the first point of contact with the clients, providing them with information, assistance, and support regarding their policies. Additionally, you will be responsible for creating and maintaining an accurate client database, as well as monitoring and verifying payments of premiums on a monthly basis. Your role is crucial in ensuring that our clients feel supported and valued, especially during difficult times.Key ResponsibilitiesRespond to customer inquiries via phone, email, and in person with empathy and professionalism.Assist clients with policy information, claims processing, and payment queries.Guide clients through the claims process, ensuring a smooth and stress-free experience.Create and maintain a comprehensive client database ensuring all information is accurate and up to date.Regularly update and manage client records, including policy details, contact information, and interaction history.Monitor and verify the payment of premiums on a monthly basis and follow up with clients regarding any overdue payments.Resolve customer complaints and issues in a timely and effective manner.Provide clients with information about additional services and policy options.Work closely with the Sales Manager, claims, and underwriting teams to ensure the clients' needs are met.RequirementsMatric with a tertiary qualification in customer service, insurance, or a related field is preferred.Proven experience in customer service, preferably within the insurance or financial services sector.Strong communication skills, both verbal and written.Valid driver's license.Proficiency in database management and customer relationship management (CRM) software.Ability to monitor and manage payment records with attention to detail.Ability to handle sensitive situations with empathy and discretion.Excellent problem-solving skills and attention to detail.Ability to work independently as well as part of a team.PERSONAL TRAITSCompassionate and empathetic, with a genuine desire to help others.Patient and calm under pressure, with strong emotional intelligence.Reliable and committed to providing exceptional customer service.Highly organized with the ability to manage multiple tasks simultaneously.Detail-oriented with a strong focus on accuracy in database management and payment tracking.WORKING CONDITIONSOffice-based with a standard work schedule; some flexibility may be required during peak periods.Interaction with sensitive and emotional situations.WHY JOIN USOpportunity to make a meaningful difference in the lives of our clients.Supportive and friendly work environment.Comprehensive training and career development opportunities.Competitive salary and benefits package.HOW TO APPLYIf you are passionate about helping others and have the skills and experience we are looking for, we would love to hear from you. Please send your CV, cover letter, and certified qualifications to ****** by 7 October 2024.Job Type: TemporaryContract length: 3 monthsPay: From R6,000.00 per monthApplication Deadline: 2024/10/07Expected Start Date: 2024/11/01
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