Customer Benefit Administrator - Head Office

Job title : Customer Benefit Administrator - Head Office Job Location : Gauteng, Johannesburg Deadline : January 13, 2025 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements… Essential: Grade 12 / Matric Proof of Vaccination Certificate Minimum of 2 years' administration experience Advantage Diploma in Business Administration, Customer Service or Relevant Job Specification… Oversee all benefit reporting and administration for a specified region.
Maintain accurate data capturing and completion of documentation pertaining to customer service.
Accurately process transactions on the CRM systems as well as capturing and reporting.
Review and communicate card balances, card reports and/ or statements for customers when necessary.
Arrange the returns for refund/ exchange of the product, with stores.
Assist with quality assurance queries, escalating and following up to ensure customers received feedback accordingly.
Assist customers with any queries and escalate queries where applicable.
Respond to written or email enquiries on various platforms.
Ensure effective internal and external communication with all relevant stakeholders.
Administrative / Management  jobs