The Custody Product Manager will be responsible for DCC product & services delivery to clients with highest client satisfaction, assisting the Country Head, managing P&L, setting budgets and plans and achieving growth and efficiencies while being a Citi representation in all market forums for Custody
Product Management & Development Help set strategy, build and run securities services proposition for South African clientsTake responsibility for processes, procedures, and product deliveryMaintain strong knowledge of product features and functionsWork with relevant stakeholders product solutions for client requestsWork with O&T to ensure timely implementation of product developmentCreate business requirement documents for market or product developments/changesClient Retention & Satisfaction Maintain a good understanding of evolving and changing customer needs and customer perception of qualityWork closely with operations and product management regional / in the country to deliver client solutionsEnsure client satisfaction; branch receives the highest possible rating in key identified surveysMarket Interface & Intelligence Maintain a close relationship with local clients and prospectsMaintain a strong rapport with market regulators, infrastructuresHelp Country Head to drive market efforts with authorities and regulators on behalf of Citi and clients for best practices and to clarify/resolve issuesRisk & Control Ensure satisfactory audit resultsMaintain current knowledge of the requirements of Citi and Custody risk management control and product policies and processesEnsure continuity of businessAlert Country Head and senior management of events that may create or increase riskKnowledge/Experience: Relevant and applicable work experience in Securities Services – CustodyExperience in South Africa with local banks and non-bank FIs as client of Securities Services - CustodyExperience in building and maintaining client relationshipsUnderstand the product development lifecycleQualifications:
University degree------------------------------------------------------
Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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