Job Description - Culture and Engagement Lead (03V6E) Culture and Engagement Lead Cultural/Engagement Lead Job Profile Summary The Vendor Partner Culture and Engagement Lead manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with their unique organizations culture and values while integrating in the business core culture values. The Culture and Engagement Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities Provides support to advocates, leaders and other teams while administering culture, well-being, inclusion and diversity programs. Makes recommendations on changes or additions to the program to reflect changing needs of employees. Uses available data and analytics to support insights and opportunities supporting associate engagement and well-being. Uses independent judgment requiring analysis of variable factors and determines the best course of action. Develops creative, clear-written material in support of the organization's communications strategies as they relate to culture and engagement. Supports and implements change management, development planning, and recognition and development programs. Helps design culture focused learning materials and systems as well as facilitates learning to associates. Ideal Qualifications Must have an understanding of different perspectives and ensures inclusion for all associates while contributing to an organization focused on continuously improving consumer and associate experiences. Ongoing awareness of the current cultural landscape and how it impacts the associate population. Experience developing and integrating inclusion and diversity focused programs. Leadership experience with a background in operations. Ability to build relationships and gain the confidence of key stakeholders and team members. Superior attention to detail, ability to meet tight deadlines, prioritize, organize, and coordinate multiple projects simultaneously. Ability to interface with multiple levels of the organization and to serve as an influence leader and team player. Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large forums. Strong skills using Microsoft Word, Excel & Power Point, MS Teams, and Zoom. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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