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Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity across two or more technology domains - Cloud, VMWare, Virt, Applications and/or Collaboration.
This role may also contribute to/support on project work as and when required.
What you'll be doing
Requirements
Advanced experience in deploying and managing services on VMware (vSphere), SimpliVity, and other virtual platforms.
Familiarity with managing workloads across multiple hybrid cloud environments.
Dell Storage, Host and Server Experience, experience with Dell Recover Point.
HP Storage, Host and Server Experience.
Administration and Deployment of VMware vRealize Automation Platform.
Support and Management of VMware's Tanzu full-stack modernization suite (advantageous).
Strong experience configuring, troubleshooting, and tuning system hardware and software configurations for performance and reliability.
Diagnose complex systems issues with multiple influencing factors.
Incident response to system alerts, serve as point of escalation for after-hours issues.
Assist the support team with escalated customer issues.
Disaster/Recovery/Restore.
Experience with HP 3Par, EMC, Netapp Storage Platforms (advantageous).
Monitoring tool and deployment automation development.
Setting up automated Health Checks in the Virtual environment.
Experience managing backup platforms in complex environments.
Experience with Veeam, NetBackup, CommVault, BackupExec, RedStore, Networker and Rubrik backup technologies.
Server Administration – Windows Server OS.
Server Administration – Linux OS.
Qualifications
University Degree/Diploma or equivalent experience preferably in Computer Science or System Administration.
5 -10 years of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Storage Administration and VMWare.
Veeam Certified Engineer.
VMware certified Engineer: Data Center Virtualization (VCP).
Experience with Scripting/development in tools such as PowerShell, Bash, or Python (Highly advantageous).
Workplace type: Hybrid Working
About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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