Crm Specialist

Requirements: A Bachelor's degree in a relevant field or equivalent experiences(Marketing Diploma, 6-8 years plus Marketing experience (CRM as a Specialisation)Responsibilities: Design, execute and monitor direct marketing promotions, campaigns and interventionsMonitor data quality, segmenting, marketing activities and assessmentCommunicate with corporate CRM regarding activities, planning, updating and co-ordinatingMaintain Loyalty Club by executing acquisition strategies to grow base, remarketing strategies to activate base and implement an always an maintenance strategyAttend to club requests, complaints and queries and monitor resolution within agreed timelinesPlan and implement CRM campaigns and communication initiativesTrack performance of CRM campaigns and draw up performance reportsDraft all relevant corporate and guest communicationImplement communications process to keep track of all communicationFlexibility to work in line with the organization operational requirementsAlways Present a professional and favourable image of the organization