Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world's most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex's DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Location: Johannesburg, ZA
CRM ExecutivePurpose of the JobA CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.
Key ResponsibilitiesScheduling of business appointments with client base/bookAchieve individual targetsIdentify & grow client base and revenue through selling of additional supply chain productsEstablish customer needs, developing opportunities and grow customer baseUpdate call and Sales Force reportsPrepare and present proposals and presentations to clientsEffectively and efficiently deal with client queriesIdentify and escalate possible threats to existing businessExperience and EducationMinimum requirement is a Matric (Grade 12) qualificationBachelor's Degree or similar qualification and/or experience3 Year corporate experience in managing a portfolio of clientsNeed to have worked for reputable corporatesProven track record of having made targetIndustry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)Experience in presentation and negotiation of business solutions at senior management levelValid Code 08 driver's license and own reliable transportLeadership BehaviorsSetting a clear directionSimplificationExecution & AccountabilityGrowth mindsetInclusionExternal focusSkillsAbility To Drive ChangeProblem SolvingProblem Solving And Critical ThinkingCustomer Centric MindsetCustomer FocusCustomer Relationship ManagementStrong Negotiation And Influencing SkillsInterpersonal And Relationship-Building Skills
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