Crm & Direct Marketing Manager

Key Responsibilities:Responsible for customer journey mapping of direct marketing campaigns across all direct channels.Sound knowledge of customers segmentation and how to apply this to a customer growth strategy.Assigning customer target files to deals and creative together for personalised customer experience.Design and implement quality assurance on all work.Manage the customer direct marketing calendar to ensure good customer engagement and avoid opt outs.Liaise with business stakeholders on upcoming brand campaigns and ensure that customer communication is plotted in the marketing calendar.Responsible for the set up and reporting of customer surveys.Report on campaign objectives laid out in the brief.Guide business stakeholders on processes and best practices to understand customers behaviour and engagement through communication.Define documentation and road maps for Direct business processes, A/B tests and promotions that succeed through direct communications.Managing trigger campaigns throughout the customer lifecycle to maximise sales.A/B Testing on various campaigns to establish the most effective way to drive customer conversion against the objective.Ensuring campaigns comply with current best practice and legal compliance.Identify target audience and opportunities to grow our direct marketing lists.Qualifications:Degree or relevant marketing qualificationMinimum of 4 years' experience in a CRM roleMust have worked for an online transactional business, with a strong digital presenceExperience working on or developing customer lifecycle programmesExperience with triggered communication and complex segmentationExperience with CRM tools and content management systemsAdvanced experience with MS Office tools and G-suite Google DocsStrong understanding of data management and governanceStrong interpersonal skills and ability to work within cross-functional teamsExtremely detail orientated, whilst being able to see the big picture and how pieces across the organisation fit togetherMust be agile and able to change direction quickly*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*