The CRM Developer is responsible for designing, developing, customizing, and maintaining the organization''s Customer Relationship Management (CRM) system to meet business requirements and enhance user productivity. This role involves developing CRM solutions, integrations, and extensions to optimize customer data management and support sales, marketing, and service operations.CRM Solution DevelopmentIntegration and Data ManagementCustomization and Extension Design, develop, and customize CRM solutions using CRM platform technologies (e.g., Salesforce, Microsoft Dynamics, HubSpot). Implement and configure CRM workflows, business rules, data models, and user interfaces to support business processes. Collaborate with stakeholders to gather requirements, design technical solutions, and translate business needs into CRM functionalities. Integrate CRM system with other enterprise applications (e.g., ERP, marketing automation) to ensure data consistency and streamline business processes. Develop and maintain data migration scripts, ETL processes, and data integration solutions for CRM data synchronization. Implement data quality controls, deduplication strategies, and data enrichment techniques within the CRM platform. Customize CRM modules, objects, and fields to align with specific business requirements and user needs. Develop custom UI components, layouts, and templates to enhance user experience and usability of the CRM system. Implement custom reports, dashboards, and analytics to provide actionable insights for sales, marketing, and service teams.CRM System Maintenance and SupportDocumentation and Collaboration Perform regular maintenance tasks, updates, and patches to ensure the stability and performance of the CRM system. Troubleshoot and resolve CRM system issues, bugs, and technical problems reported by users or identified through monitoring. Provide technical support and training to CRM system users to maximize adoption and proficiency. Create technical documentation, release notes, and user guides for CRM configurations, customizations, and integrations. Collaborate with cross-functional teams (e.g., sales, marketing, IT) to coordinate CRM development projects and ensure alignment with business objectives. Participate in project planning, sprint reviews, and agile development processes to deliver CRM enhancements on schedule.Continuous Improvement and Optimization Collaborate with cross-functional teams to identify opportunities for CRM system optimization and process improvements. Stay updated on CRM industry trends, best practices, and emerging technologies to recommend enhancements and innovations for customer relationship management.Self-Management & Leadership Set an example through personal quality and productivity standards and ways of working with others. Demonstrate consistent application of internal procedures. Plan and priorities, demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility. in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs. Drive customer centricity. Ability to lead and mentor a team of database administratorsWork Collaboratively Build a culture of integrity, respect and understanding across the organisation. Recognise outcomes which resulted from effective collaboration between teams. Build co-operation and overcome barriers to information sharing, communication, and collaboration across the organisation. Facilitate opportunities to engage and collaborate with external stakeholders (Retailers and POS Companies) to develop joint solutions. Demonstrate ability to work in teams. Demonstrate ability to communicate at all levels.Self-Management Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Demonstrate consistent application of internal processes. Plan and prioritize, demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational requirements. Demonstrate attention to detail. Demonstrate good organizational skills, planning, prioritizing and execution. Demonstrate good time management, essential for good self-management. Demonstrate good goal setting skills in maintaining productivity. Demonstrate good self-motivation to ensure progress on projects and activities.Minimum Academic, Professional Qualifications & Experience required for this position: Bachelors degree in computer science, Information Technology, or related field. 3+ years of experience in CRM development, customization, and integration using CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot). Proficiency in CRM platform technologies and tools (e.g., Apex, Visualforce, Lightning Components for Salesforce; C#, .NET for Microsoft Dynamics). Strong understanding of CRM data models, workflows, security models, and APIs. Experience with web development technologies (HTML, CSS, JavaScript) and REST/SOAP APIs for integrations. Familiarity with agile software development methodologies (e.g., Scrum, Kanban) and version control systems (e.g., Git). Excellent problem-solving, analytical, and communication skills. Ability to work independently and collaboratively in a team environment, prioritizing tasks and managing multiple projects.Salary - +- R50kpm CTC
