Candide is a technology, data, and services company whose mandate is to consolidate all technology and data assets across our privately held hospitality group of companies – Babylonstoren (Cape Winelands, South Africa), The Newt in Somerset (Somerset, UK), Vignamaggio (Tuscany, Italy) and other sister estates in Europe. The team's current responsibilities include technology, product and digital design services, software engineering, data management, warehousing, analysis, reporting, website development, app development, and supporting hospitality platforms and technology. Our international team is based in Paarl, South Africa, at Babylonstoren in Somerset, UK, at The Newt in Somerset, and at offices in Bristol, UK.Role DescriptionWe have an exciting position for someone with an eye for detail and a passion for data and customer experience. For this position, you will need to deeply understand our Customer Relationship Management system, HubSpot, its capabilities and integration with other systems across our estates. This includes building new workflows and dashboards/reports, ensuring data integrity in our customer database, and analysing data to make recommendations to our business teams across estates. We're looking for someone with business savvy and technical skills who will assist us in creating exceptional customer experiences. You will join an established data team to provide analysis and insight across our growing hospitality and e-commerce businesses. The team has built a solid foundation of core reports and is planning to expand into different parts of the business units and deliver new, more sophisticated types of analyses.You will play a key role in helping the data team achieve its longterm mission: to embed data into every decision, interaction, and process throughout the business units. To do this, you will partner with a wide range of teams across our globally distributed organisation, build deep expertise in their business areas, and help them realise the true value of the data they collect.RequirementsDegree or diploma in analytical or marketing fieldMinimum 3 years' work experienceStrong analytical and data-wrangling skillsInterpersonal skills, including written and communication skillsExperience with CRM software (e.g., HubSpot, Salesforce) beneficialExperience working with BI tools beneficial (Tableau/Looker/Power BI)ResponsibilitiesCreation and maintenance of email workflowsBuild and manage email templates and formsSet up new users and manage roles and access according to GDPR legislationEnsure data consistency and integrity with other internal systemsTroubleshoot and solve technical issues with the HubSpot teamWork with our marketing teams to ensure we are getting the most out of our CRM platformDatabase cleaning, i.e., performing regular checks to maintain the health of our databaseCollaboration with marketing teams across estates to provide CRM supportSet up automation for various internal and external processesTrain new and existing HubSpot users across our estatesDesign and build new reports and dashboards in Tableau/Power BI/Google Looker StudioSeniority levelMid-Senior levelEmployment typeFull-timeJob functionBusiness Development and SalesIndustriesSoftware Development and Hospitality
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