About eCompleteWe create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey – from click to delivery – enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.What we are looking forA creative, data-driven, methodical individual, who takes a data-led approach to content and email marketing strategy and creation. Someone keen to grow within the role and develop the department within eComplete. The ideal candidate has superb attention to detail and an eagle eye for typos, grammar, and styling. They keep themselves up to date with market trends and are a skilled communicator, comfortable speaking professionally with colleagues and clients alike. This person will not only use data to drive ideology, but will also understand the database and how and when to interact with them via email automation series or newsletter. They're focused on finding ways to grow the database to increase customer connection and hyper-targeted messaging.Your role in eCompleteGeneralCreating and running weekly/monthly/quarterly reporting and providing insights on way forwardKeeping up to date on market trends and ensuring our clients remain relevantOwning client relationships on all relevant topicsExecuting a plan based on lifecycle, customer value, product engagement and Driving innovation within your verticalBuilding and developing relationships with clients, colleagues, partners and with other departmentsLeading strategic thinking with your collaborators and co workersEmail & ContentConceptualising and compiling all creative briefs for email newsletters and automationsWriting email contentProducing best-practice wireframes for newsletters for design to work fromSourcing assets and references for email marketing campaignsBriefing and quality control of designed assets for the email journey, including landing pages, pop ups and embedded formsQuality control and testing customer journeys on site, maximising the number of new valid subscribers and ensuring all integrations function as expectedWorking closely with the Client Success team to understand and convey briefs to the design teamBuilding, scheduling, and testing of campaignsInvestigating best practices in terms of POPI and customer data securityMaintaining and driving communication with our chosen CRM platform's support team for quick assistanceTroubleshooting daily errors or dips in performance, ensuring deliverability and engagement remains strongCandidate Requirements:ExperienceDegree, qualification and/or certification in marketing or digital marketing advantageous.1-3 years' experience in content and CRM marketing in a digital marketing agency/environment.Demonstrated experience in CRM automation, showcasing a robust track record of driving engagement through automation strategiesPassion for customer engagement and a flair for creativity and innovationKnowledge Skills & AbilitiesExcellent verbal and written communication skillsHigh levels of attention to detail Data-driven with a test and learn approach to CRM. Strategically minded#J-18808-Ljbffr
