Takealot.com, a leading South African online retailer, is looking for a highly talented CRM Associateto join our team in Cape Town.
We're a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great!
The position reports to the CRM Lead- Advertising. Your responsibilities will include: Custodian of the CRM tools (Braze/Salesforce).Develop and execute communication automation strategies.Manage advertising customer data.Track the performance of all CRM initiatives.Analyze CRM data to identify trends and opportunities.Day-to-day execution and quality control of all email communication campaigns.Work with the sales team to retain and engage advertisers.Additional tasks may include:Content creation and development.Creating and managing customer surveys.Working with the product team to launch new products and report on CRM data.Collaborating with partner agencies, as well as internal and external entities.Qualifications and experience: Relevant Bachelor's Degree (Marketing related)2 years' experience in Advertising / Sales2 years' experience in Braze/Salesforce or other CRM toolsSkills required: Proficiency in Braze/Salesforce Account engagementProficiency in Looker Marketing automationKnowledge in Sponsored AdvertisingExcellent communication and interpersonal skillsCopywriting skillsStrong analytical and problem-solving skillsAbility to work independently and as part of a team.Ability to manage multiple projects and deadlines simultaneously.Understanding of CRM best practicesKnowledge of marketing and sales strategiesKnowledge of data analysis and reportingExperience with project management.The Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.We are short on ego and high on output.We are doers and not only thinkers, its all in the execution after all.We love what we do and what we are creating.We seek to Employ an Extra Ordinary Mind who:
is forthright but respectfulis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursis passionate about the potential of e-commerce and delivering a world-class customer experienceis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and fasteris able to think about problems from a business perspective using technical and product inputis curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.com.thinks like an owner of the business.is SMART, has INTEGRITY and is HARDWORKINGIf you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference
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