Job Title: CRM & Affiliate Coordinator Reports To: National Marketing Manager Purpose: To oversee the CRM strategy implementation and ensure campaigns are set up, executed and monitored correctly. To assist with Affiliate partner marketing from exception to reporting. Essential Functions:Oversee the execution of strategies as required by the marketing head and customer support teams;Manage daily campaigns and oversee reporting of campaign success rates;Act as the intermediary between CRM software providers/Tech team and Marketing team;Ensure Design and content teams are briefed on campaign calendars and requirements;Ensure CRM campaigns are accurate and effective;Work with the Marketing team on strategy plans for CRM campaigns;Assist the Content team with planning of campaigns;Drive the identification and onboarding of new affiliate partners;Oversee monthly affiliate reporting and communications;Ensure content and marketing communication portals are always up to date for affiliate partners; Preferred Skills:Excellent professional analytical, writing and interpersonal skills;Strong communication skills;Ability to work independently in a fast-paced environment while supporting team responsibilities and goals;Experience using CRM programs and Affiliate tracking tools advantageous;Understanding of Affiliate Marketing in the gaming environment;Social and emotional awareness to tailor interactions for individual customers;Ability to collaborate well with other customer care team members;Analytical and data-driven. Requirements: Experience, Education and Other:Grade 12 (matric certificate required);Degree in Communication, Customer Service or related;3+ years work experience in CRM or Affiliate Marketing;Digital Media Experience;Previous experience in a betting company (highly advantageous). Additional Requirements:Availability to work weekends, public holidays, shifts and / or long hours.