Credit Segment Head

Computer Skills MS Access,MS Excel,MS Explorer,MS Outlook,MS Power
Industry Banking
City eThekwini (Durban)
Province Durban
Job Description PURPOSE OF THE ROLE To evaluate and manage the credit and associated risks within an allocated portfolio combined with that of the relevant segment/s. To effectively integrate, manage and control the credit function by ensuring that quality of credit risks across the segment/s are maintained, thereby minimising the risk of loss through bad debts, while maximising profits. To provide leadership by inspiring, energising and driving a team of Credit and Senior Credit Manager/s to deliver on their respective objectives. To ensure that the core deliverables of Credit is achieved and maintained. KEY DELIVERABLES/OUTPUTS Support the development of the Credit strategy by ensuring that COMPANY remains abreast of industry developments, both within and outside the bank, as well as alignment to the overall Bank's strategy. Implementation and management of the strategy in keeping with the banks defined appetite for risk and ensuring appropriate approval at all mandate levels. Building and managing relationships across all key stakeholders and actively participating in the various forums including CCC, Credcom and Collections to name a few. Ongoing evaluation and review of changing profile of the COMPANY book over time with a view to ensure that appropriate credit assessment and control processes are in place. Manage the credit risks associated with various functions within the bank including direct decision making responsibilities within pre-defined mandate levels and active contribution to all credit granting functions within the bank, i.e. Treasury, E Bureau, Credit Card, MRF and staff lending to name a few. Implement, manage and control the "B Watchlist" to identify risk issues at an early stage where bad debts can be minimised. Support the operational budget process for the department and manage costs in line with the greater Bank's objective/s. Provide inputs and manage ongoing updates to the Credit policies and procedures. PORTFOLIO MANAGEMENT Managing the applicable credit portfolios/segment to ensure that any problems are identified at an early stage and the appropriate remedial action is determined and taken through escalation as appropriate. Conduct research of various industries, best practice methodologies and changes in markets thereby identifying risks to adjust lending parameters. Offer guidance to business in structuring/customizing credit facility options and parameters for successful application of credit approvals. Early detection, management and escalation of risk to mitigate and/or minimise potential losses. Quality of credit assessment measured as a percentage of non-performing loans and provisions raised. Managing and controlling all associated risks including covenant management, security requirement and updates as well as the provision of required information/schedules. STAKEHOLDER VALUE The optimization of resources whilst delivering service beyond the expectations of the stakeholders. Ongoing clear and concise verbal and written communication across all levels of the Bank. Build, strengthen and leverage internal networks and relationships with senior bank stakeholders to optimize co-operation, in order to drive service excellence and manage risk. Break down barriers and develop influential relationships across team, functions and layers within the applicable segments. Manage relationships with all key stakeholders, particularly the business segment heads aligned to your segment, including all applicable Regulators, in conjunction with the Head of Credit. Participative engagement across various forums including CCC, Credcom, Collections and "B Watchlist" meetings, amongst other. Interact with other areas of the bank in acting as a catalyst in driving the changed initiatives to ensure compliance with agreed risk parameters. LEADERSHIP/PEOPLE MANAGEMENT To assume responsibility of a team of Credit/Senior Credit managers at segment level. Responsible for inspiring, energizing and driving the team. Manage staff to ensure that work, quality and service standards are set, achieved and maintained. Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork. Promotes a culture where the 4 pillars of the bank are executed. Takes personal responsibility for coaching and mentoring to enhance the department and overall Bank succession objectives. Creates an environment in which learning and development are emphasized. Responsible for the recruitment, development and retention of relevant skills. Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job. Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team. Ensures that disciplinary action and grievances are addressed and aligned to the bank's policies and procedures RISK MANAGEMENT Timeously identifies and takes corrective action to minimise risk within unit Monitors risk and has the ability to pre-empt risk for the client, unit and the bank. Stays abreast with changes in the industry, legislation, etc. Oversight of the Top 10 Credit/ Business risk in conjunction with the Head of Credit. Alignment and adherence to the NCA and other applicable legislative requirements at all time Monthly Key Risk Indicator reporting in conjunction with the Head of Credit. Review and recommend changes of controls relevant to the department in conjunction with the Head of Credit. Log events on Risk Secure as required. Manage and review risks associated with the Credit department through the Risk Control Self Assessment (RCSA) process. Assisting, supporting, compiling and reviewing monthly / quarterly credit reporting required by the Risk Management Committee (RMC), such as the "B Watchlist", Large exposures within COMPANY, Credit Graphs, Geographical, Industry and Product concentration reports, amongst other. ANY OTHER DUTIES REQUIRED FROM TIME TO TIME QUALIFICATIONS/EXPERIENCE Formal Education or NQF Equivalent Relevant BCom Degree and/or CAIB qualification Experience gained within the Financial Services Sector At least 3 years experience at Senior Management Level 7 years Credit Management experience – credit experience must be at a senior credit manager level and have focused within the Commercial, Business and Commercial markets. KEY COMPETENCIES (Skills, knowledge and personal attributes) Personal Competencies Persuasive: Motivate and change the opinions of others - convincing in arguments Excellent negotiation and networking Strong conflict management skills to create a cooperative and collaborative working environment where conflict is defused and managed Sound relationship building and interpersonal skills with stakeholders Analytical: Identify and analyse patterns and trends, seeing the relationship between cause and effect; has an enquiring mind Observant: Alert, is quick to identify potential opportunities, notice the details of situations and is in touch with the local environment Socially Confident/ Relationship Builder: Self-assured, enjoy meeting people, create a good impression in social situations, is good with words and knows what to say (even when communicating disagreeable information) Excellent verbal and written communication skills Critical: Good at probing the facts, challenge assumptions Innovative: Generate ideas, show ingenuity and think of solutions, create opportunities for others to innovate Optimistic: Has a bright outlook, is hopeful, keeps spirits up and is not easily discouraged Numerically astute: good with numerical data, operates on facts, and enjoys assessing and measuring Results orientated: Strongly motivated to compete and achieve impressive results, strive to improve, have a "can do" attitude and enjoy challenges Competitive: Plays to win, takes up the challenge Group orientated: Enjoy working in a team, is supportive of and patient with others Integrity and honesty Proven leadership and management skills, in particular, managing a sales team Planning, organizing, motivating and control staff Service orientation and the ability to instill that in others Entrepreneurial in nature with a passion for business Strong organizational ability Problem solving Ability to identify customer needs and tailor solutions (problem solving skills) Holistic thinking (big picture) – see products and services in terms of solutions Vision and able to see beyond the obvious in aspects such as problem solving and business opportunities Computer literacy (intermediate – Word, Excel) Knowledge Competencies Business knowledge Risk Management Project Management People Management Financial Management Change Management

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Formal Education or NQF Equivalent Relevant BCom Degree and/or CAIB qualification At least 3 years experience at Senior Management Level 7 years Credit Management experience – credit experience must be at a senior credit manager level and have focused within the Commercial, Business and Commercial markets.

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