Job Classification
Requisition 135903 - Melissa Cloete
Cluster - Nedbank Wealth Cluster - Wealth Management SA Division - Credit Risk Business unit.
Closing Date - 01 October 2024
Job Family
Administration, Operations and Facilities
Career Stream
Administration, Transactional Processing and Production
Leadership Pipeline
Manage Self: Technical
FAIS Affected
Job Purpose
We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.
Key Deliverables
Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.
Job Responsibilities
Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to CRM's and Credit managers.
Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
Provide feedback daily/weekly/monthly.
Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
Build strong relationships with CRM's and Credit manager's by providing upskilling advice on credit processes, policies, and documentation.
Sharing knowledge with all stakeholders.
Manage own efficiency by drafting and implementing team's strategies.
Enhance processes by constantly seeking innovative improvements to the credit systems.
Adapt to changes in Legislation by enforcing compliance to the changes.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiatives.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Successfully completed NQF Level 6 of Higher in a Finance or Credit-related field
Minimum Experience Level
Minimum 1 year experience in a Credit role in a Banking environment.
Minimum 2 years experience collecting Arrears or Excess accounts.
Technical / Professional Knowledge
Administrative procedures and systems
Banking procedures
Business terms and definitions
Business writing
Cluster specific operations
Data analysis
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Behavioural Competencies
Adaptability
Communication
Collaborating
Customer Focus
Decision Making
Managing Work
Please contact the Nedbank Recruiting Team at +27 860 555 566
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