Job title : Credit Model Standards and Governance Lead
Job Location : Gauteng, Johannesburg
Deadline : December 15, 2024
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Job Description To research, develop and roll out of credit risk modelling techniques to address new requirements applicable across the group, to enhance efficiency and effectiveness of current approaches to existing requirements. Hello future Credit Model Standards and Governance Lead! FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand's business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!
Role Purpose To research, develop and roll out of credit risk modelling techniques to address new requirements applicable across the group, to enhance efficiency and effectiveness of current approaches to existing requirements.
Are you someone who can: Develop and maintain credit modelling standards, including compliance with all the latest regulatory developments, new industry developments and best practices, tailored to FirstRand. Ownership of related frameworks that capture (1) in a practical and consistent approach. Oversee SAS MRM processes for credit models, including system optimization, data quality and completeness, reports and automation. Refresh and optimization of credit technical committees, including processes prior, during and after committees; documentation; decision making; progress tracking; incorporating (1), (2) and (3) in technical committees. Participate in engagements with external stakeholders (auditors, regulators) on credit risk modelling related matters across the group. Engage with universities to facilitate ongoing credit risk modelling related research initiatives and collaboration efforts. Deliver customer experience excellence aligned to Organisational values and service standards. Build professional long-term relationships with customers based on trust that builds the brand. Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service. Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application. Ensure full understanding of customer needs to deliver a quality service. Ensure customer service solutions are aligned to the business operational plan, Organisational values and service standards. Communicate how customer service solution will be implemented and secures buy-in. Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options. Ensure resolution of customer queries and complaints timeously and ownership of issues. Analyse customer feedback to help improve customer service. Propose ideas to improve customer service. Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability. Ensure implementation of relevant policies, governance and practice standards across the Business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements. Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes. Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks. Educates others and makes suggestions for improvements. Networks and participates in specialist risk forums where required Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability. Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map. Research, enable and consult on improvements and opportunities to harness technology and platform enablement. Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy. Monitor customer feedback reports and align processes to maximise efficiencies Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets. Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. Understand competencies and skills required for own and employee's development and performance Identify development needs and select effective solutions to address own and employee development needs. Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared. Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies. Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
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