Effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time.Execute and assist in creating an opportunity for quotations and sales and manage the lead warming process with skill, knowledge, diligence, and integrity.Comply with the house rules of the Call Centre as determined by management.Manage and oversee lead optimisation of all leads (referrals, cross-sell, etc.)
in the organisation.Accurately identify needs of self-managed staff through reports and listening to calls.Understand and train staff to handle objections and overcome them with an appropriate response.Manage team discipline - Control and manage the team talk time, log in and log out, breaks taken.Improve Lead Warming Effectiveness - Achieving lead to quote, quote to sale objectives.Improve Quality of transferred leads – Ensure error rates are minimised and completed and script adherence.Skills and Knowledge Development – Own and assist with coaching and training of fellow teammates.Share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.Run effective incentives regularly.Build team spirit and teamwork.Effectively engage with the Sales Support team to source support information to identify areas for improved performance.QualificationsNQF 4: Grade 12 or a Tertiary QualificationRegulatory Examination Certificate 5 (RE5)A Full Qualification in Long-Term Insurance (FAIS)Experience2 years of experience as a Team Leader in a Call Centre environment, managing a team of sales agents to meet and exceed sales targets (non-negotiable).1 year of experience in managing a Life Sales or Credit Life Sales environment (non-negotiable).SkillsSolid Administration SkillsTime ManagementExcellent verbal and written communication skillsComputer literateStress toleranceResilienceCustomer centricityBetween 1 - 3 Years
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