Credit Governance and Compliance Manager Apply
Locations: Randburg
Time Type: Full time
Posted on: Posted Yesterday
Job Requisition ID: R17595
Job Description To ensure that banking processes and compliance elements are actioned accordingly.
Ensure audit findings are in order and in line with the bank's legislation.Maintain governance procedures.Manage self-disclosed incidents.Ensure Governance and Compliance are adhered to in the business to reduce risk by following an effective and adequate risk mitigation process.Deliver against operational and cost targets.Prioritise resource allocation to minimise and reduce wastage.Monitor costs for the financial year according to the operational plan.Allocate and approve expenditure.Review cost reports and resolve or explain variances to the budget.Identify, control, and escalate potential risks that may lead to increased costs.Manage costs or expenses within approved budget to achieve cost efficiencies.Ensure full understanding of customer needs to deliver a quality service.Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards.Communicate how customer service solutions will be implemented and secure buy-in.Ensure product knowledge and advice are technically accurate and provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues.Analyse customer feedback to help improve customer service.Propose ideas to improve customer service.Build relationships that allow for the managing of expectations, sharing of knowledge, and creation of buy-in.Engage in cross-functional relationships to obtain and provide work support.Implement, monitor, and control business processes according to quality standards, policy, and compliance and governance requirements in the area of accountability.Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.Research, enable, and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.Monitor customer feedback reports and align processes to maximise efficiencies.Ensure compliance with relevant statutory, legislative, policy, and governance requirements in the area of accountability.Ensure implementation of relevant policies, governance, and practice standards across the business.Maintain knowledge on relevant legislative amendments, industry best practices, and internal compliance procedures and requirements.Ensure compliance is adopted in terms of systems and procedures as laid out by the organisation and review in response to audit findings and changes.Develop an understanding of risks and risk management approaches.Implement and provide input into the development of governance and compliance procedures and processes within the area of specialisation and identify risks.Educate others and make suggestions for improvements.Network and participate in specialist risk forums where required.Improve business decisions by providing accurate and reliable business intelligence together with analysing trends and data.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Accumulate information to review work progress that provides input to reporting, decision making, and the identification of improvement opportunities.Participate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively shared.Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement. Job Details Application Closing Date: 28/08/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce Yourself Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ.
About Us Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound, and sustainable way.
#J-18808-Ljbffr
