Job Summary To ensure efficient collection, control and administration of monies owed to the company within the guidelines determined by the credit terms including all policies and procedures. Key Duties/Responsibilities: Capture and allocate payments daily according to remittances. Export Age Analysis and ensure overdue are collected. Send weekly invoices and recons to customers. Request meeting with customers to resolve POD and short payments. Maintain live database of debtors, i.e. closing dormant accounts, reducing/increasing credit limits or update new information received on a debtor so that database is always updated. Process price difference credit notes. Cash flow Forecasting Manage the debtors order hold process when accounts are overdue or the customer has exceeded the credit limit and take appropriate action. Working on outstanding claim queries and overdue invoices on a daily basis. Resolve telephone and email queries from customers. Release of sales orders daily. Send customer statements, recons, credit notes and invoices Receive credit applications from departments, ensuring all accompanying documents are submitted and information is accurate. Achieve monthly KPI targets set by Credit Manager Ensure collection targets are met. Deal with service customers and do daily and monthly warranty AP/AR offset. Financial/ Job Scope Achieving monthly collection target set by Manager Telephonically/ reminder letter - contact customers to ensure payment Ensure that all customers pay on time, no Overdue Accounts Send Letter of Demands Update Insurance portal, request credit limit increase, report customer that have overdue accounts, ensure all credit limit granted by Insurer is updated on GERP Organization Impact/ Influence Extensive High Level Strategic / Operational Interaction with (Internal):Finance staff and also interacting with Sales staff members from other departments.External Interaction with:Customers and Insurance Company Nature and Purpose of the Interaction: Collection of money, resolving queries, building customer relations and finding the best solution. Required Experience 5 -10 years credit control experience Microsoft Office (i.e. Word, Advance Excel,) Prior Accounts Receivable experience Cash allocation/reconciliation experience Telephone collections experience Minimum Book value R20 million. Educational Requirements: Matric Credit Management Certificate advantageous Excel Advance Analysis Identifies customer problem by listening and asking questions Advise customer what rules are applicable in resolving the problem Handles upset customers by hearing the customer out, empathizing, apologizing, and taking personal responsibility for resolving customer problems Provides a solution to the problem and advise a way forward Take ownership of customers problems, follow through and ensure they are resolved Competencies A strong work-ethic You are expected to always conduct yourself in a professional manner and use discretion in your dealings with customers, management, staff and external organizations with whom you will interact. Maintain the companys desired level of confidentiality in respect of all aspects of your job. Ensure utmost integrity and honesty in all interactions with your colleagues, management and the companys customers. Understand the concept of responsibility to mean taking ownership of and be prepared to personally see through to the end any task assigned. Due to the nature of the business and your position, your functions may be redefined from time to time, as may your responsibilities. You may be required by management to assist in other areas of the business from time to time and in cases of emergency/urgency. High attention to detail Ability to accurately follow instructions Excellent telephone manner A positive, team-player attitude Planning and Organizing including time management Excellent interpersonal skills The ability to multi-task and achieve set goals Strong motivation to succeed Communicate effectively, both verbally and in writing Able to challenge themselves and meet all deadlines and targets for the department Always willing to learn, must be able to step in to assist other Controllers when on leave.
