Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years, IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20,000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a lifetime opportunity for suitable incumbents.Job PurposeThe purpose of the Credit Controller role is to rehabilitate medium to high-risk accounts and handle all administration of accounts, such as adjustments on the students' ledger.Duties & ResponsibilitiesDeal with all queries or specialized accounts such as cancellations/special arrangements which include:Identification and tracing of unallocated paymentsPayment plan maintenanceIncoming queriesRehabilitating medium to high-risk accounts which include:Converting query or overdue accounts to PTP (Promise to pay) or paymentPayment arrangements for clients with difficulty maintaining standard contract terms and conditions.Clearly note all correspondence (verbal and/or written) on applicable accounting system.Answering incoming calls (outcome of the call will determine what the next step is).QualificationsMinimum Requirements:Matric (NQF 4 Level qualification) minimum.Experience7 years debt collection experience minimum.Key CompetenciesThe ability to deal with customers diligently, courteously, and professionally while collecting payments (Excellent telephone manner).The ability to understand and read a statement, in order to identify overdue accounts.Be concise and assertive, although also persuasive and patient.Knowledge in Microsoft Excel.Reconciliation knowledge.Customer service oriented and some knowledge of CPA.Self-motivated, reliable negotiation experts who care for our clients as well as our company.Collection agents need to be patient and diligent, especially when it comes to tracking down the individuals responsible for paying off a debt as customers may avoid calls from collections agents or quickly hang up.SalaryMarket related.Rosebank College is an equal opportunities employer; however, preference will be given to EE and South African candidates.
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