Description of role:As a Credit Controller, you would be overseeing the collection of customer accounts in a manner that ensures high customer satisfaction and loyalty.
As such, a Credit Controller must be able to communicate in an efficient yet friendly manner with customers, as well as the broader accounts receivable team.
You will report to management on outstanding issues, whilst highlighting potential debtor problems.This role assumes the responsibilities of an accounts receivable administrator.
This role requires you to collect payment for services offered or goods sold to clients.
This involves sending telephonic or email payment reminders and statements to clients, assisting with client query resolution and escalating or handing over for non-payment.
As a secondary function, general administration responsibilities will be allocating to perform daily as required.Roles and responsibilitiesPrimary Function: Accounts receivableDebtors (written and verbal communication to collect debt, updating collection notes, client query resolution) for Dial a Nerd and TurritoReceipting for Dial a Nerd and TurritoDebtors ledger maintenance (clearing small balances, allocations, etc)General account maintenance (ensuring VAT numbers, Reg number, etc are correct and up to date)Notifying company accountant of doubtful debtsSecondary Functions: General administration General administration times will be required as and when needed and will consist of but not limited to the below functions.General:Issue daily cash balance report;General filing;Assist in year end and interim year end audit process;Ad hoc tasks to be completed as and when required by management; Adding / collecting customer information and populating customer accounts;Prepare and send invoices & statements to clients;Reconcile any irregularities in receipts;Verify discrepancies and resolve clients' billing issues;Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger;Creates reports regarding the current status of customer accounts as requested;Reply promptly to client questions and concerns received by voicemail or via written communication;Actively investigate and resolve irregularities in incoming payments;Contact clients as needed to ensure payment of outstanding invoices;Negotiate payment plans and settlements with debtors, including fixing terms and conditions;Make notifications in client accounts of interactions, such as payments or purchasing activities;Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions;Process irreconcilable debts, as in the case of bankruptcy, to be written off and archived;Arrange for account statements to be forwarded to clients each month, updating records when necessary;Establish and maintain regular communications with clients to facilitate periodic payments;Work collaboratively with other accounting staff to ensure accuracy in finances; Assisting Debtors Supervisor with monthly and month-end tasks;Performs other related duties as assigned;Any other lawful and reasonable request by your manager.Skills and AbilitiesAbility to work independently with minimal supervision to accomplish team goals and objectivesBasic technology skills, including data entry and internet research using a computerExcellent verbal communication skills, especially a courteous yet firm speaking voiceImpeccable attention to detail, particularly numbers, spelling, and datesAbility to thrive under pressure and adhere to constant and challenging deadlinesProven track record of negotiating payments and handling disputed chargesFamiliarity with computer software programs to analyze payment patterns and enter dataSkills:Negotiation skills;Conflict management skills;Time management skills;Problem solving skillsAdvanced numeracy skills;Critical thinking skills;Judgement and decision making skills;Process oriented;Detail oriented;Adaptable;Telephone etiquette and tactful debt collection skills;Financial acumen;Strong attention to detail;Ability to deal with problematic clients;MS Office.